If you are unhappy with your purchase, we would be happy to assist you in returning your items for a Store Credit
- All merchandise must be full-priced, unused, unwashed and unworn.
- Products found damaged and used, will not be eligible for return; this includes pet hair, stains, smells, rips, damaged zippers, lace/crochet rips, safety pins/pin holes, incomplete strapping or buttons, makeup stains, etc.
We are not responsible for damages due to improper care, washing, handling or incorrect sizing.
- Please contact Our Tribe Boutique immediately to notify us of your desire to return or exchange your item.
- You may return or exchange your purchase within 30 days of delivery.
- Once your return arrives at our location, Our Tribe Boutique will send you a confirmation email stating we have received your request. Upon receipt of return, we will begin the return process. This process can take 5 to 10 business days to complete. Once complete, we will email you a Store Credit Code which can be used to purchase merchandise of your choosing.
- The original cost of shipping is not refundable. The cost of all return and exchange shipping is the customers responsibility.
- Please send returns to: 119 Forest Hill Blvd, Suite 10A-188, Wellington, FL 33414. Enclose a copy of the invoice that corresponds to the item you are returning.
In the event you receive your order and an item is damaged upon arrival, please contact us within 3 days of receipt so we can replace the damaged product. If we are not notified within 3 days, you will no longer be eligible for a return. All claims of damage require a emailed photo showing the damage/defect, as well as all order invoice information.
Product and sizes are not guaranteed. Please return your product as soon as possible to ensure stock is available.
HOW TO RETURN MERCHANDISE
- Notify us at email@example.com of your desire to return.
- Include your Order Number, Name, and Item(s) you wish to return and why.
- Ship your return, packaged securely, using a mail service that include tracking. You are responsible for all shipping costs associated with returning the product.
- Include a copy of your Invoice and the reason for your return.
Please Mail Returns
Our Tribe Boutique
11924 Forest Hill Blvd.
Wellington, FL 33414